Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? We'd like to hear from it. This page explains what we can help with, what we can't, and the best way to reach us depending on what's on your mind.

What we can help with

Online Poker is an independent review and comparison site for online poker rooms and apps. We're not a poker operator, we don't process deposits or withdrawals, and we can't access anyone's player account. What we can do is:

• Answer questions about how we rank and score sites like the ones covered on our About Us page
• Correct factual errors in a review — a bonus term that's changed, a licence detail that's out of date, a payment method that's been dropped
• Take feedback on our methodology or point out an angle we've missed
• Direct you toward our Responsible Gambling resources if you or someone you know needs support
• Clarify anything in our Terms and Conditions

What we can't help with

Because we don't operate any poker room ourselves, there are things that sit outside what we're able to do. If your question falls into one of these categories, the poker site itself will be faster and more useful than we can be:

• Account issues — logins, verification (KYC), frozen accounts or password resets need to go through the operator's own support team, not us
• Deposits and withdrawals — if a cash-out from Bovada, Ignition, Americas Card Room or any other room listed on this site is delayed or unclear, their cashier support handles that directly
• Bonus disputes — playthrough requirements, eligibility, or a promotion not crediting correctly is a matter for the operator's terms and their support desk
• Table or software bugs — glitches in a client, app crashes, or HUD compatibility questions are best raised with the room's technical support

We list current welcome offers where they're supplied by the operator — for example, Coinpoker's Battle of Malta series or Ignition's combined poker and casino bonus — but the exact wagering conditions, time limits and eligibility rules always sit with the operator, not with us. Always check the terms on the operator's own site before you rely on anything we've published.

Why we're worth contacting

We research and rate the online poker sites we cover on things that actually matter to players: traffic and liquidity, rake structure, game variety across cash games, MTTs, Sit & Gos and fast-fold formats, software quality, mobile support, and how deposits and withdrawals actually work in practice. None of that means we get everything right on the first pass. Operators change their bonus terms, add or drop payment methods, or update their licensing — and when that happens, we'd rather hear about it from a reader than leave a page stale.

If you've played on a site we've reviewed and something in our write-up doesn't match your experience — a withdrawal that took longer than described, a rakeback scheme that's changed, a state where availability has shifted — let us know. Corrections keep the whole site useful for the next person comparing options.

A note on our commercial relationships

Online Poker may earn a commission when a reader signs up with a poker room through a link on this site. That relationship doesn't buy placement — no operator pays for a better rating, and commission never decides ranking order. If you have questions about how a specific site ended up ranked where it did, that's a fair thing to ask us directly.

If gambling is becoming a problem

If you or someone you know is struggling to control their gambling, please don't wait to reach out. Call or text 1-800-GAMBLER for free, confidential support available across the US, or visit our Responsible Gambling page for state-specific resources and self-exclusion information. Online poker for real money is legal only in certain regulated US states, and every regulated site requires players to be 21 or older (18 in a small number of states) — this site is not intended for anyone under that age, and none of our content is meant to encourage gambling beyond what someone can comfortably afford to lose.

Getting a reply

We read every message that comes in, but we're a small team, so please give us a reasonable amount of time to respond — and include as much detail as you can (the site name, the page you're referring to, and what specifically looks off) so we can look into it properly the first time round.